Compliments and Complaints

We want to hear from you so we can make this the best possible health center for our patients. Please share your thoughts and ideas with us!

However, please do not use this setting to ask about personal medical issues or share personal information as it is not compliant with HIPAA regulations.  If you need to speak with a member of our clinical team, please use your Patient Portal or call us at 1-800-853-2288.  This site is monitored only during regular business hours, so if you have an emergency, please call 911.

If you wish to enroll in our Patient Portal, you may do so by clicking here.

This is not a secure messaging system.  Please do not use for patient information.  If you need to speak with our clinical team, please visit your patient portal or call us at 800-853-2288.  Thank you.

If you have any concerns about patient care or safety at any of the Edward M. Kennedy Community Health Center’s locations or programs, we urge you to contact the Health Center’s Administration by calling 508-854-2122 or by completing our feedback form above.  We will do our best to resolve the problem.  

If we are unable to resolve your concern, you may also contact the Joint Commission, which is the national organization that accredits the Health Center in Ambulatory Care and Behavioral Health Care. You may contact the Joint Commission at 800-994-6610 or email them at complaint@jointcommission.org. You may also contact the Massachusetts Department of Public Health Division of Health Care Quality at 800-462-5540.